Terms & Conditions

Out of Stock Items
You will be advised by email if the item or colour or size of the item is out of stock. We will advise if we expect to re-stock the item and the availability date.

Return Policy
Notification of goods being returned is required within 5 days of receipt of goods.
Goods must be returned in the same condition as received.
We will happily replace or refund, less 5% of purchase price on creditcard transactions.
Postage charges are non refundable.

Currency
All prices are based on Australian Dollars (AUD).

Packing and Delivery Charges
A minimum of $9.50 may apply dependant upon weight and delivery costs.

Delivery of goods will be via International Airmail. Goods will be shipped once payment has been validated. You will be advised by email of shipping date.

Credit Card Payments
As a security measure, prior to processing your order we may contact you to manually confirm your address and credit card details.

Privacy Policy!
It is our policy not to pass your details on to any other company or third party organisation.

Contact Details
Ross's on Norfolk Island
PO Box 218
Norfolk Island 2899
South Pacific
Phone 1800 850 978 Toll free (Australia only)
Phone: +6723 22192
Fax: +6723 23112
Website: www.rossonnorfolk.com
Email: sales@rossonnorfolk.com